How to Clear Feed Roller Replacement Error Brother Hll9350

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HP Deskjet 3840 Printer Series - 'Out of Paper' Error Message and the Printer Does Not Pick Up or Feed Paper

Issue

The product does not pick up or feed the paper from the tray. The product might make noises as though it is printing, but no paper moves through it.

How to use the solutions in this document

A paper feed issue can occur for several reasons, such as dusty or contaminated paper rollers, the condition of the paper in the tray, or even issues with the product software.

To resolve the issue, try each solution in this document, and then use the steps in this section to print a self-test report. This step determines if the product hardware functions correctly. When you have resolved the issue, and the product successfully prints a self-test report, there is no need to continue troubleshooting.

Print a self-test report

1. Press the Power button () to turn the product on.

2. Hold the Power button () down.

3. Continue to hold the Power button (), and then open and close the carriage access door four times.

   Figure : Open and close the carriage access door four times

   

4. Release the Power button ().

IMPORTANT: Try to print a self-test report after every solution to determine if you resolved the issue.

Solution one: Perform a reset

Sometimes, restarting the product can clear a paper feed issue. Follow these steps to perform a reset.

Step one: Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.

2. Unplug the power cord from the wall outlet.

3. Wait at least 15 seconds.

4. Plug the power cord back into the wall outlet.

5. Reconnect the power cord to the printer.

6. Turn the printer on.

Step two: Print a self-test report

Print a self-test report. See the section on how to use these solutions at the beginning of this document.

• If the self-test report prints, try printing the original document again. If the issue is resolved, there is no need to continue troubleshooting.

• If the issue persists, continue with the next solution.

• If the self-test report does not print, continue with the next solution.

Solution two: Check the condition of the paper, and then reload it

Paper feed issues might result from dusty, torn, wrinkled, wet, or folded paper in the tray. The quality of the paper can also make a difference. Use only good quality paper that meets product specifications. Follow these steps to check the condition of the paper.

note:

For the purposes of these troubleshooting steps, use only 10 to 25 sheets of plain white, unused paper.

Step one: Check the condition of the paper

1. Remove the stack of paper from the tray.

2. Check for obstructions inside the tray. Use a flashlight to view the mechanism inside the tray to make sure that nothing blocks the paper from engaging with the rollers. Even small pieces of paper can cause paper feed issues.

   note:

   If you find obstructions in the paper path, skip to the section on cleaning the rollers.

3. Examine the condition of the paper, and then replace any ripped, dusty, curled, wrinkled, or bent paper.

4. Make sure that all the paper in the stack is the same size and type. Never load mixed types of paper in the tray. The product can only process one type of paper at a time.

5. Tap the stack of paper on a flat surface to align the edges.

6. Make sure that the stack of paper contains no fewer than 10 sheets and no more than 25 sheets of paper.

   note:

   You need to use 10 to 25 sheets of paper only for purposes of these troubleshooting steps. When the issue is resolved, you can resume loading paper according to the paper tray capacity specifications for your product.

Step two: Reload the paper

1. Open the front cover.

   Figure : Open the front cover

   

2. Lift the output tray.

   Figure : Lift the output tray

   

3. Move the paper guide to its outermost position.

   Figure : Move the paper guide out

   

4. Insert the stack of paper into the tray, and then gently push the paper width guide snugly against the paper.

   Figure : Insert the paper, and then push the paper guide in

   

5. Lower the output tray.

   Figure : Lower the output tray

   

6. Close the front cover.

Step three: Print a self-test report

Print a self-test report. See the section on how to use these solutions at the beginning of this document.

• If the self-test report prints, try printing the original document again. If the issue is resolved, there is no need to continue troubleshooting.

• If the issue persists, continue with the next solution.

• If the self-test report does not print, continue with the next solution.

Solution three: Clean the rollers

Dust or paper residue on the rollers inside the product can cause paper feed issues. Follow these steps to clean the rollers.

Step one: Clean the rubber paper-feed and pick rollers

1. Press the Power button () to turn off the product.

2. Turn the product so that you can access the rear side.

3. Disconnect the power cord from the rear of the product.

4. Press in the latch on the rear access door, and then pull the door away from the product to remove it.

   Figure : Press the latch on the rear access door

   

5. Look for paper that might have jammed inside the product. Use a flashlight to carefully view the areas around the rollers. Remove all traces of paper found.

6. Wipe the rubber paper-feed rollers with a lint-free cloth lightly moistened with distilled or bottled water. Rotate the rollers up carefully to clean all the way around.

   Figure : Rubber paper-feed rollers

   

7. Look for the paper pick roller farther inside the rear access area.

   Figure : The paper pick roller

   

   IMPORTANT: The paper pick roller is a bit more difficult to reach; however, it is the most important part to clean. Make sure to clean it thoroughly. If this roller is not clean, the issue will likely continue.

8. Clean the paper pick roller with a cotton swab moistened with distilled or bottled water. Apply a moderate amount of pressure to make sure that you remove all debris. Clean the roller thoroughly all the way around.

   Figure : Clean the paper pick roller

   

9. Make sure that the rollers on the rear access door are clean and in good condition. If any are missing, stuck, or loose, replace the rear access door with a new one.

   Figure : Rear access door rollers

   

10. Allow the rollers to dry completely, and then replace the rear access door.

11. Slide the left side of the door into place, and then gently push the door in until the door clicks or snaps into place.

12. Reconnect the power cord to the rear of the product.

Step two: Print a self-test report

Print a self-test report. See the section on how to use these solutions at the beginning of this document.

• If the self-test report prints, try printing the original document again. If the issue is resolved, there is no need to continue troubleshooting.

• If the self-test report prints, but the original document does not, continue to the next solution in this document.

• If the self-test report does not print, try printing the report again. Listen for the rubber paper-pick rollers; you should be able to hear them rotating. Then, try slowly pushing the paper farther in until the roller engages to pick up the paper. Be careful not to push the paper in too far, which can cause paper jams.

  • If the self-test report does not print when slowly pushing the paper farther in, repeat the previous steps to clean the rollers again. If the issue continues after repeated cleaning, skip the next solution in this document, and then service the product.

  • If the self-test report prints when slowly pushing the paper farther in, try printing the original document again. The paper might not have been loaded far enough into the product. If the issue is resolved, there is no need to continue troubleshooting.

  • If the paper only feeds through the product when you slowly push it farther in, repeat the previous steps to clean the rollers again. If the issue continues after repeated cleaning, skip the next solution in this document, and then service the product.

Solution four: Adjust the paper settings in the print driver

The product might not pick up paper if the paper size and type in the paper tray do not match the size and type settings in the print driver. This feature of the product helps to avoid wasting ink and paper if the paper is not what you expected.

1. Return to the document you were trying to print when the issue occurred.

2. Click File, and then click Print. The Print window opens.

   Figure : Click File, and then click Print

   

3. Click the button that opens the Properties dialog box. Depending on the software program, the button might be Properties, Options, Printer Setup, Printer, or Preferences.

4. Click the tab that provides paper type and size settings. The tab might be Features or Paper/Quality.

5. From the Type is drop-down list, select the paper type that matches the paper in the product.

6. From the Size is drop-down list, select the paper size that matches the paper in the product.

   For example, if you have 101.6 x 152.4 mm (4 x 6 inch) photo paper loaded in the paper tray, select 4x6in. or 4x6in. (tab).

   If the required paper size is not in the drop-down list, follow these steps to create a custom paper size.

   1. Select Custom from the Size is drop-down list, or the Custom tab.

   2. In the Custom Paper Size dialog box, type a name for the new custom size.

   3. In the Width and Height boxes, or the Width and Length boxes, type the dimensions.

   4. Select the unit of measurement, and then click Save.

   5. Click OK to close the Custom Paper Size dialog box, and then click OK again to close the Properties dialog box.

      note:

      You must exit the Properties dialog box to apply your changes.

   6. Open the Properties dialog box again, and then select the new custom size from the Size is drop-down list.

7. Click OK, and then click OK again to print the document.

• If the document prints, the issue is resolved, and there is no need to continue troubleshooting.

• If the document prints on plain white paper, but not a special paper type, there is no need to continue troubleshooting. The problem is probably related to the paper that you were trying to print on, or possibly a connectivity problem. Review the Cause and Prevention sections at the end of this document to check other possibilities.

• If the document does not print, continue with the next solution.

Solution five: Service the printer

If the product printed a self-test report with plain white paper, the printer is functional and does not need to be serviced. Other issues, such as connectivity, print driver settings, special paper, photo paper facing shiny side up, or slick or damaged paper might cause the problem. Review the following sections to learn about the common causes and how to prevent the issue.

Service or replace your HP product if the issue persists after completing all the preceding steps.

Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.

To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

IMPORTANT: Only service the product if you have already tried all the previous solutions and the product does not print a self-test page on plain white paper.

Prevent paper feed issues

Follow these guidelines to help prevent paper feed issues:

• Load at least 10 sheets of paper into the tray, but do not overload the tray.

• Load paper correctly, and then push the paper all the way into the tray.

• Use only one type of paper at a time in the tray.

• Store paper in a cool, dry place.

• Use only clean unused paper in the tray.

• Reload paper that has been in the photo tray for a time. Avoid printing on paper that is dusty.

• Wait for the product to complete a job or to display an 'Out of paper' message before reloading paper.

Cause

Any of the following issues can cause this issue:

• The paper trays are empty or overloaded.

• The paper is curled.

• The print side, or shiny side, of the paper is not loaded in the tray face down. For photo paper, always load the rougher side of the paper facing up.

• The paper is too slick for the product.

• The paper might not be engaged with the feed rollers.

• The paper-width guide is pressed against the paper stack too tightly.

• The paper tray is not completely inserted into the product.

• The paper settings in the print driver do not match the paper loaded in the paper tray.

• The rubber paper-feed rollers are dusty.

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Source: https://support.hp.com/id-en/document/c01970349

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